1. Payment Methods

What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets, such as Apple Pay and Google Pay. All transaction details are encrypted using standard security protocols to help protect customer data during checkout.

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2. Shipping & Order Processing

Where do you deliver?
We deliver across Europe.

How long does order processing take?
Orders are processed and dispatched within 1 to 3 working days.

What is the estimated delivery time?
Standard transit times range from 5 to 10 working days, handled in partnership with priority carrier services such as DHL, FedEx, and UPS.

How can I track my order?
Automated shipping updates and tracking links are sent to the email address provided during checkout at key stages, including order dispatch, arrival at distribution facilities, and local delivery.

What happens if a package is delayed beyond the standard transit window?
If an order exceeds the estimated delivery timeframe, an investigation will be opened with the delivery provider. Depending on the outcome, a replacement item or a full refund will be arranged.

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3. Returns, Right of Withdrawal & Replacements

What is your return policy under European Consumer Law?
In accordance with European Union consumer regulation, consumers have a 14-day Right of Withdrawal. You may request a return within 14 calendar days of receiving your goods.

What if an item arrives damaged or incomplete?
If an item arrives damaged or incomplete, please contact our customer support team via email at campaign@swipeanddust.com. Providing photographic evidence of the issue allows our support team to verify the claim and process a replacement or refund without requiring the physical return of the item.

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4. Contact Us

How can I get in touch regarding an order?
For customer support, order inquiries, or assistance, please reach out via email:
Email: campaign@swipeanddust.com
Website: www.swipeanddust.com
Brand: swipeanddust