REFUND AND RETURN POLICY

Brand: swipeanddust
Website: www.swipeanddust.com
Contact Email: campaign@swipeanddust.com

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1. Overview

swipeanddust (accessible via www.swipeanddust.com) is dedicated to ensuring complete satisfaction with every purchase. This Refund and Return Policy outlines the terms and procedures governing returns, refunds, and replacements for customers located in Europe, in full compliance with European consumer protection legislation and applicable regulatory standards.

2. Right of Withdrawal (14-Day Statutory Cooling-Off Period)

In accordance with European consumer protection laws, consumers residing in Europe have the right to withdraw from their purchase agreement within 14 days without giving any reason.

Withdrawal Period: The withdrawal period will expire 14 days from the day on which the consumer acquires, or a third party other than the carrier and indicated by the consumer acquires, physical possession of the goods.
Notification of Withdrawal: To exercise the right of withdrawal, consumers must inform swipeanddust of their decision to withdraw by an unequivocal statement sent via email to campaign@swipeanddust.com.
Return Shipping Costs: Consumers are responsible for the direct cost of returning the goods, unless the item delivered is defective, damaged, or incorrect.

3. Shipping Delays and Logistics Investigations

swipeanddust partners with major international carriers, including DHL, FedEx, and UPS Priority shipping services, to deliver orders across Europe.

If an order exceeds the standard estimated shipping time frame, swipeanddust will formally initiate an investigation with the respective carrier.
The resolution of such investigations—ranging from a full refund to a replacement shipment—will be determined based on the official findings and confirmation provided by the carrier.

4. Defective, Damaged, or Incorrect Items

If a consumer receives an item that is defective, damaged, or incorrect upon delivery, the consumer must contact customer support via email at campaign@swipeanddust.com within a reasonable timeframe, providing photographic evidence of the defect or damage.

Upon review and verification of the provided photographic evidence, swipeanddust will issue a full refund or send a replacement item.
Consumers are not required to physically return damaged or defective items in these specific instances, provided valid photographic proof is submitted.

5. Return Address

All authorized physical returns of goods must be shipped to the following designated fulfillment facility:

Return Address:
514 Chai Chee Lane, #04-05
Singapore 469029

Returned items must be unused, in their original packaging, and in a condition that permits resale.

6. Accepted Payment Methods

To facilitate secure and seamless transactions, swipeanddust accepts the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Electronic Wallets

All transactions are processed through secure payment processing infrastructure.

7. Refund Processing

Once a return is received and inspected at the designated facility, or once a valid claim for a damaged/defective item is approved via email, swipeanddust will process the refund.
* Refunds will be issued automatically to the original method of payment used during checkout. Depending on the card issuer or financial institution, funds typically reflect in the account within a standard number of business days.

8. Contact Information

For any inquiries, questions regarding returns, or to initiate a withdrawal, consumers may reach out directly via email at:
Email: campaign@swipeanddust.com